The pandemic has changed how we think and feel about our wellbeing, our work and our lives


[in-spya] def: To instil in someone the motivation, enthusiasm and courage to do better things and achieve more.

Richard Giles, a Chartered FCIPD, is an experienced global learning professional and Coach with over 30 years experience designing and delivering experiential events in three key areas;

  • Customer Service
  • Leadership and Management Development
  • Facilitated Team development sessions

He has experience in leading virtual teams, promoting culture change through embedding Performance Management Processes and through his extensive training design & delivery knowledge is able to provide tailor made solutions to Companies and Individuals.

Richard now uses his considerable experience to work closely with clients who are looking to achieve a shift of attitude or performance in individuals or teams.


Key areas of expertise include:

Corporate Mental Health Customer Service Management and Leadership

Design and delivery of bespoke events to address specific team issues.

One to One Coaching

Workshops covering a range of areas from Conflict Management to Planning & Visioning

In addition to one to one business coaching, Richard and his associates offer a wide range of courses and events and operate within an extensive network of tried and trusted training professionals with proven track records.

One of our strongest selling points is that, crucially, we have all been managers and leaders across different organisations and as such we not only understand the theory of management and leadership principles, but also the practicalities of the implementation of those theories. We pride ourselves on highlighting the practical applications throughout the sessions to ensure a greater embedding of the learning on return to the ‘reality’ of the workplace.

Set out below is a sample of the wide range of topics we cover – this list is not exhaustive – but it will give you an idea of the range of what we offer.

• Management and Leadership

• Strengthening Mental Health

• Performance Management

• Interview Skills

• Feedback & Coaching

• Customer Service 

• Effective meetings

• Influencing strategies

• Communicating & Influencing

• Effective Team Management

• Becoming a leader

• Presentation skills

• Facilitation of events

• Conflict resolution

• Career Skills workshops

See who we've worked for.